Bobby Z.

Bought a dash cover (RD*******) for my son's Dodge truck. After receiving cover I realized it has no grill covers, just holes where grill covers should be. Contacted Carparts.com and asked if they sell covers for holes. No response received, so I asked for RMA to return. Total cost of part with shipping was $153.58. It cost me $83.41 to return the unit. I asked Carparts if they would help me with a discount shipping return supplier, but again no response. So I shipped it as they described. UPS returned it and they received it on 5/21/20 and I have the information per the tracking number. Now when you get the RMA number they say the refund will be within 2-3 days after receipt. Also now they say the refund will only be for $115.17 and not $153.58. I have made several requests with PayPal and Carparts and not sure if this pandemic is to blame but not getting any answers on my phone calls. Calling at 4:30 PM central time which is 2:30 PM Pacific time and they say open till 6 PM on Fridays, but when you call it says to call back during normal hours and this is within the normal hours. What the hell?