Bob M.

Calls to customer service are automatically terminated after 30 minutes no matter how complicated the issue is or how many fraudulent transactions are involved. Agents frequently transfer the call to a different department or back to the main menu, or place the call on hold using up the available minutes to speak to someone and requiring repetition of information (card #, last 4 of SS#, DOB, mailing address, etc.) Have spent hours trying to get problem of online access restored so that charges could be monitored before the statement is received. Have been told to visit a Wells Fargo branch (nearest one is over 300 miles away) to resolve access problem.