Bob S.

I thought to give it a try. Paid for the full year and didn't really use it. Felt clunky to go through the process of tagging and uploading photos. Abandoned it and completely forgot about it.

Fast forward a year later and they charged me for another full year. I had not used since the week I first signed up. I didn't ask for a refund at the time because I did try the service out.

No notice was given that a new year was about to be billed. I had forgotten about it completely. Took me a couple days to even figure out who the company is because the company they bill under is not ClickASnap.

Wrote to them and requested cancellation and a refund. They can check my account activity and see that it was not used for a year. They responded with a no and a very condescending email letting me know how contracts work... how I had the option to cancel at anytime prior and didn't... and that they warned when I first signed up that they would auto bill.

I know all of this, but we as humans sometimes forget. I forgot. I've forgotten with other companies before and I reached out to them and you know what they did? They refunded my money. They saw that I didn't use the product and they wanted me to be happy.

Companies that refuse to refund like this often rely on people's absent mindedness. They love when people forget because then they get free money. If they truly cared about their customers they would reach out (even automated) to say "hey, we noticed you haven't logged into your account in several months. Is there anything we can help you with?"

Additionally, a lot of other companies will send you a reminder "We're going to bill you for another year on 3/29/24" so that you have time to decide and aren't blindsided by a charge.

I received notification of said charge on 3/29/24 and immediately emailed them asking to cancel and refund. Same day. I think that's completely reasonable. Now they're keeping my money for services I will not use.

I would stay away from any company that treats clients like this.