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Bonnie C.

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1 Review by Bonnie

TravelSmith

  • TravelSmith

“Customer Service standards are slipping”
12/8/19

I order one size and Travelsmith sent me the wrong size. I sent them pictures of my order, packing slip and label inside the clothing and sent it to them asking for the correct size I ordered. It's been 5 days and they have not responded to multiple emails; when I call, their customer service tells me they cannot help, I have to send an email. Travelsmith is not living up to its advertised customer service standards so beware of ordering an item in one size and receiving the wrong size - then being blatantly ignored. I'm going to dispute the charge

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