My Facebook book account was hacked and taken over This site kept popping up. I was frustrated so accidentally clicking on the several times. I ask how much they charged. She ask what the problem was I explained she said it was $1 to talk to a specialists for Facebook. I paid the they automatically stated texting me. One to ask questions the to try to upgrade or well something 8 just declined. After a few minutes of then texting instructing my to go to Facebook and report it. The same this that are clearly verbatim on Facebook. I stated I had tried all of this. She said read the instructions carefully. I ask if this was all the information they to solve my problem. She said yes so I told to stop texting me and do not change my card any further. I logged into my card. The $1 charge was post which was what I aggreed to. But a few minutes later they debited $46 from my account. This was mentioned no place. I returned to site there was an option to pay $39 to speak to and expert. I did not speak with an expert on the site. Just answer is a rip off.
Hello Bonnie,
I'm very sorry to hear about your experience. Would you please reach out to my team so we can make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35