Brad G.

Saying that our experience has been a complete disappointment so far would be an understatement. Continually let down at every hurdle! We were sold what we believed to be a great package and an upgrade from Shopify. We couldn't have been more wrong!

As soon as the sales pitch ended and the contract began, the issues started to occur. It quickly turned into a nightmare, with slow response times and a lack of communication. Now almost 12 months down the line, this is hands down the worst experience with a platform we have ever had. Avoid at all costs!

The issues still remain, and even the simplest tasks take weeks to resolve. Any problem that arises are passed from team to team without any sign of a solution in the hope that we'll eventually move on from the problem or solve it ourselves.

Literally any other service to visualsoft is superior, and we've now spoken to dozens of our other companies on the platform and they've all had the same experience, many of whom have now been lucky enough to switch back to Shopify. Seriously avoid at all costs.