Case # *******.
ABSOLUTELY HORRIBLE COMPANY AND PRODUCTS. I bought an entire home system and had a problem with the doorbell from the start. Finally, when I got around to testing it we confirmed it to be a bad doorbell unit. Only being less than a month out of warranty, Lorex asked me to run a series of tests which included buying a multi-meeter and sending pics of the results, I was informed that even though it showed as bad, they couldn't assist with this doorbell. Why the hell do you waste peoples time...
Now, I will spend my time telling anyone that will listed and post anywhere possible how horrible of a company Lorex is and how horrible customer service they have.
Complete crap company and product.