Brandon C.

My daughter's recent experience with JD Sports/FinishLine at LaCantera has been incredibly disappointing. She saved up her money for two pairs of shoes, hoping for a positive shopping experience. Unfortunately, it turned into a nightmare.

The first blow came when they sent the wrong pair, and attempting to resolve it through customer service, even with the association with JD Sports, proved to be frustrating and unhelpful.

Adding to the disappointment, the second pair, associated with both JD Sports and FinishLine, arrived looking worn and dirty – they were definitely used, a far cry from the new quality we anticipated.

The refund process only added to the frustration, as both JD Sports and FinishLine insisted on returning the incorrect shoes before considering a refund.

In summary, my daughter's hard-earned money went towards a regrettable experience with JD Sports/FinishLine at LaCantera. I strongly caution others against considering these stores for their purchases and recommend exploring alternatives that prioritize a positive and respectful customer experience.