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This company needs to be shut down. Going through my own equally horrendous process of changing my flight that others have had, only being offered taxes to be refunded $80 or a voucher for $100 on a $1000 ticket... only to find out via the airline directly that these con artists changed the credit card form of payment in my record to THEIR own and obtained the full refund... Disgusting
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There is no 0 star rating, don't go with bravofly one of the worst. There customer care team is...
I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when...
Dear l s.,
Thank you for providing us with your valuable feedback.
Whether an airline offers a refund for a cancellation and the amount of it depends both on the airline and the type of ticket purchased as rules vary greatly.
I highly doubt that our system automatically changed the credit card type at the time of booking. I would be very grateful if you could provide me with your 9-digit Bravofly booking ID to verify whether a full refund has been issued by the airline.
If so, I will promptly ask our Accounting Department to transfer the amount back to you.
Kind regards,
Sofia