This is an online scam shop. I bought Windows 7 pro downloadable and the download I received from them was not related to Windows in any shape or form. When trying to talk to the company they just lied, and kept telling me "We have been in business for 14 years" or some other bs that doesn't get to the point that they are screwing you. AVOID AT ALL COST! I do not know any legitimate business that does not give a refund for not receiving the product advertised. Kind of sounds like fraud?