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It took an unauthorized $39 from my bank account. ( I had bought only the $6.99, one week course, but they added another month without my permission.) I cancelled and called them. After much stalling they agreed to a full $39 refund and said it would take up to 10 business days. That was yesterday. There is no refund in my account. I'll report it to my bank today.
Tip for consumers:
Don't trust them. The actual app and program was disappointing to me. I was glad I had only bought one week. But then they automatically signed me up for a full year's program and charged me for another full month. No way!
Products used:
An app.
I bought a course several days ago, and the money was taken from my account, but there's no way to login. It rejects my password. Says, "Fill in your email addy and we'll send you alink to change your password. NOT! They never send an email. And their internal, website email form, leads you out of the form page after a certain question... and you can never get back to the form.
FROM MY BANK:
Jun 10,2022
XX0322 PURCHASE-SIG 06/10 11:51 PAYPAL *DAILYOM. San Jose CA ************** -19.00
I had to really fight with them for a refund. The product description was way off. They did eventually accept a return and gave me my money back.
Do not sign up for the free trial. It may not work. I could not access any Acorn tv shows after signing up. I tried to cancel... they make it SUPER HARD. I got charged. Now finally after much searching believe I have managed to cancel. Now to get a refund.
I downloaded their "free trial" and couldn't get it to work. It turns out none of the free trial features are meant to work! NONE! You can't do anything with it other than look at the screen and your photo on it. The salesperson immediately tried to up-sell me. I know upselling is considered an ok business practice today. But I don't like it. It's dishonest and pushy. If you have a good product or service, let it sell itself. Be honest.If you say free trial. Give a free trial. Adobe is really dishonest and their Indian answering service is rude and sexist. It took talking with 4 different "technicians" before they admitted none of the features would work with the free trial. They are not technicians, they are salespeople. Totally dishonest rude company. I ABSOLUTELY REFUSE TO ACCEPT THIS MODERN FORM OF BUSINESS AS OKAY!
Brenda N.'s review of Adobe Systems earned a Very Helpful vote
Brenda N.'s review of Acorn TV earned 7 Very Helpful votes
Brenda N.'s review of Jerry's Artarama earned 2 Very Helpful votes
Brenda N.'s review of BetterMe earned 19 Very Helpful votes
Brenda N.'s review of Everyday Health earned a Very Helpful vote
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I went in to get help with anxiety and panic attacks and to get a detailed note for my job and Dr...
Everything you click on is just an ad revenue link. None of the links I click on the site do what...
Hello, Brenda!
We're very sorry to hear that communication with the BetterMe team left a negative impression. We're always working hard to provide our customers with excellent services. So it's really upsetting to know that we let you down.
We also want to ensure you that we're doing our best to inform our customers about the automatic renewal, both before and after the purchase (at the checkout, and in the confirmation letter). Moreover, every customer has the possibility to manage their subscription in the profile inside the app.
Would you mind letting us know what is the 7-digit number of your inquiry? We will make sure to double-check the whole situation and provide you with an update on your refund. Alternatively, please reach our team directly at care@betterme.world (for a quicker resolution, please mention that you left feedback here) and we will take care of you.
Kind regards, team BetterMe