Brenda P.

Worst online order, delivery and customer service experience EVER... and I shop online 95% of the time for home and fashion purchases. Oh how I wish I'd read all of the negative reviews about Serena & Lily before wasting a ridiculous amount of money in ordering a linen "summer" robe on May 10! It finally landed on my doorstep on August 27th--DEFECTIVE. I received a linen bathrobe without the all-important BELT. I attempted to reach customer service several times, with very long waits. I finally reached someone on 8/27 after a 20-plus minute wait time. I was assured I would receive a free return email within two business days and did NOT (and still have not). I've sent two emails to this company's customer service address over the last several days and have still received NO RESPONSE. My next stop will be to the Better Business Bureau, on Tuesday--and I would suggest the same to all others who have had such a bad experience with this company. There's been nothing serene about my experience with Serena & Lily.