I ordered a heat massage chair for my dad in assisted living. He has Parkinson's disease. The chair was sent without the remote so it would not work. When calling about this, they stated it can take 5-10 business days to ship the remote and charger but could ship today the charger with the bottom section of the chair.WHAT? My dad's assisted living place does not want an extra bottom half of a chair that they would need to get rid of.