It is so so, ive done orders from here anywhere from 250-500 dollars, reading some of the comments ya they forgot one of mine as well and as far as no contact and the customer service, the e-mails on the site are pretty much useless, i read a bad review like a day after placing an order so i started e-mailing them and no one responded so i went back into my paypal account and opened a dispute and took the e-mail address from their paypal account and e-mailed it, they e-mailed me back and attempted to write as if the e-mail were automated but their english kind of sucks, so i responded again flipping out and then some guy e-mailed me and just asked for my order number and sent it out that night, note that they have about 15 diffrent e-mail addresses none of which are listed and everytime i actually talked with one of them a diffrent one would e-mail back, for the most part im fine with the products a few lil problems here and there but for the price its ok, but if you have or are having problems with them responding just go to the paypal account and e-mail the address you paid and open a dispute, once you go after the money they do whatever you want