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They make you pay for shipping to return it.
They give you partial credit for what you paid. They claim the item isn't in stock when it's clearly available on their website...
I was able to resolve my issue over the phone.
Thanks Eugene.
The fact that the problem happened that I specifically emailed them to avoid happening before sending off the defective item.
Tip for consumers:
Just don't ship with them.
Products used:
Grind Wireless Earbuds
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Empty.
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