brian m.

I have been selling on Grailed for 4 years. I also sell on Poshmark, Ebay and a few other niche sites. Grailed by far has the highest percentage of scammers and in general caters to bottom feeders. Additionally Grailed as a company cannot seem to find a balance between serving buyers' needs versus sellers and are constantly putting into place "fixes" that balance way too far to one side and in effect creating new problems. Their customer service has also declined badly in the last year. They used to have thoughtful replies and you got the sense they were actually reading your concerns and now it seems most replies are lazy copy-and-paste jobs. I used to have a few hundred items on Grailed and now I am slowly winding down my business on the site.