Brianne R.

BEWARE: DO NOT USE SELF TO HELP YOUR CREDIT!

I'm going to share my experience because this is getting out of hand. I signed up for Self the credit builder program a few months back. I've NEVER missed a payment. I've always made my $25 payments each month. Out of the blue; I started receiving $15 late fees. Then on 12/24 & 12/28 they started charging my bank $15 late fees and claiming I was manually making the payments. This is false. They refuse to refund me to which I had to file a claim to my bank account. I removed my bank account and shut off auto payment after the first attempt. Last week they tried to make an attempt to pull a $15 payment again. Now, I still have the auto payment option turned off. My account is reflecting its past due which it shouldn't even reflect this and I now owe a lot in a payment to catch up my account which I shouldn't have to pay.

I've even attempted to speak to someone via chat after the two December payments occurred and speaking to someone over the phone was a $#*! show. They submitted a request for someone in the "dispute" department to contact me via email about this situation and that was a lost cause. They won't help resolve the issue.

I plan to do what I can to resolve this, get the money I'm paying this "loan" to receive and NEVER use SELF AGAIN!