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Charlie reads my emails and can't reply to my simple questions. I sent another email with "Great customer service" and he ignored that one as well.
Brian S.'s review of AutoAuctionMall earned 2 Very Helpful votes
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Dear Brian – thank you for taking the time to leave us your thoughts. We are very sorry to hear that you had this negative experience with Charlie. We strive to provide a top-notch customer experience for all of our clients.
We will have a word with Charlie and continue to train him to ensure the above gold standard is met for all of our clients. Furthermore, we will ensure that we respond to your (and other clients’) calls and emails in a timely fashion. Please forgive us if we did not respond to you fast enough.
We hope that you can give us another chance in the future.
All the best,
Auto Auction Mall team.