B K.

I had high hopes in ordering from Great American Gift company. I was sadly let down. Over 30 days and never received my order. The only way to communicate to them is through an email address. That would be okay if it didn't take 2-3 days to respond to you. When they do it is just fluff. No one really looks into the problem with your order. You just receive a response with "it should be shipped out soon" or "check the tracking number and it should update in 24 hours". Just vague smoke in your face responses. The people who manage the email box do not care about you or your order. They just want you to leave them alone. Other responses I received were "We will check with the shipping department and get back to you"... but they never get back to you. They will charge you as soon as you order but never ship out your product. I gave them a one star rating only because I cannot give anything lower. They do not deserve one star. Terrible company and I question the positive views on this site because neither of them even show the product. Both appear to be staged photos of people sitting in the same position on a couch and the photo taken from the same angle. I wouldn't be surprised if these reviews are by employees. I highly recommend you do not do business with them. There are too many good quality business who have heard of a thing called "customer service"; shop at one of them instead.