I have bought off of Rocky Mountain ATV several times before, without any issue. This time was the first time I ever had to return something, however. They sent me the wrong battery for my ATV. It had the wrong terminals on it. I spoke with customer service, and they told me it shouldn't be a problem, but that I had to send them some pictures for their warranty tech to review. I did this well over a month ago. I have called them 4 times since, and all I keep getting from them is that it will be several more days before they can look at the info I sent Them. I needed that part for a ride I was doing the weekend after I had ordered it. I ended up having to buy a battery locally, and still have this useless battery that I can't even get a response on. I will never buy from this company again. Their warranty / return statement is a joke. Go Somewhere Else!
Hello Brian, Thank you for taking the time to leave us feedback on your experience with us. We are sorry that you received an incorrect part. I would love to look into this issue with our technician department to get an update on when this will be resolved. Could you please email your order number to reviews@rockymountainatv.com? Once we have that information, we will be able to better assist you. Thank you again for leaving a review!