Bri G.

I ordered a noseband and tie down from this site. First, I tried to use PayPal (very prominently displayed button). Clicking the button completely wiped out my cart and left an error message. I tried this twice. I decided to take a leap of faith and complete the checkout with my credit card. This time I received an order confirmation page. I took a picture of the page (to have as a record until I received an email... I do this with all sites except Amazon). It's a good thing I have this habit. I never received an email confirmation. I called almost a week and a half after placing my order. The automated phone system did not work. I would have gladly "checked on my order" using the system, except that pressing buttons didn't do anything. I finally decided to push the button for "place order." I got a person after a long wait on hold. I was able to give her the order number (from the pic on my phone) and was told that it was in processing and would not be shipped out for several days yet. I expressed my frustration at not receiving any emails and the automated phone not working, but thanked her for her help. I was under the impression the order would still be shipped. After all, a charge from horseloverz.com already appeared on my credit card. When I checked my credit card earlier today, the charge had disappeared. The only reason I noticed is because I track my spending on an app and then balance my accounts with it. The lack of communication is unacceptable, and makes the whole business feel shady.