They have to change the delivery people - 7 days to deliver in Dubai and than he can't even park but I have to send some of our staff to meet him in the street - blatant ignorance about instructions when the office is open, annoying phone calls at 11pm on a holiday - your products might be good but no-one halfways sane does put up with that kind of attitude and delay... and customer support was a bag of hot air - blablaba but no solutions
BTW happend to me the second time - first time I had a birthday present delivered days after the event...