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The Japanese dialect is hard to understand with some of these CSR's. They auto ordered B Vitamins to me and charged my Card $40. I NEVER agreed to auto ship, I don't do auto ship on anything. Maybe something was checked that should not have been but I did NOT do it nor see it! I asked the man to take my Credit Card out of their System and he said he couldn't do that and they don't have my number, B.S!
I'm not going to order from Swanson anymore I've been a Customer for 20 some years.
Tip for consumers:
No Company has the right to keep your Credit Card on File, for someone that's been a Customer for 20 some years you should show respect to their requests.
Products used:
Vit B Complex, lots over the years. I use to buy P.M.S. Stop and it worked great but that was 15-20 years ago.
Bri S.'s review of Swanson earned a Very Helpful vote
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Hi there, Bri - I'd love to have you chat with our Customer Service manager to resolve these issues, if you are interested simply send an email to customercare@swansonhealth.com attn: Emma. We're not able to set up our Easy Refill program over the phone, so it's likely that the Easy Refill Subscription option was selected when purchasing online. But we're happy to help remove that and refund the orders as needed - just reach out when you get a chance!