brittany h.

In January of this year I placed an order. I was told I would receive a proof to approve/ not approve before the order would be created/ shipped. I did not approve the proof and the order was shipped. I called to make the return and was told I didn't have to send the items back but I would get a refund. It's been almost 60 days of ongoing emails with the company promising a refund and that someone would get back to me with no resolution. I have documented emails of a non-approved proof and promised refund and phone records I will be submitting to the credit card company dispute. I am sorry that it has come to this and wish the company could have come to a resolution with me. If you are looking to order prints from a company who is easy to get in contact with and responds to questions/ gives proofs, etc I would not recommend Canvasbees.