My box had yet to be shipped by the time it was to actually reach me so I contacted them asking where it was, they ignored me for 5 days. I also asked them to cancel my subscription because customer service was awful. IGNORED ME. Then 1.5 months later I was charged AGAIN. So I filed a dispute because I did not want to continue with their service. They sent my bank some BS about it saying you'll be charged for two months "everywhere on the site." Which I did not see once. So I'm out $36 and have a box of sh*** product.