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My fiancé and I ordered a custom cake topper from wowminime and although the company was fairly accommodating during the process (changes, suggestions etc) when we got the dolls they were packed in a box that was slightly too small for them and they arrived broken and we were charged 30$ delivery. (Also noticed it arrived from Japan NOT the UK like it's listed on their site).
When we contacted the company with our concerns and multiple photographs they asked us to try gluing it back together (we paid 240$ for something special for our wedding... gluing it together was NOT the answer we were looking for). I asked for a refund and they offered around 25$. I said no then they offered 50. I said no again and they gave us back 60$ and that was all they were willing to do.
Needless to say were pretty disappointed with the cracks and glue all over our cake topper and will need to get another one which is disappointing considering the amount of money we spent on this one!
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I ordered a custom cake topper from wowminime a few weeks back and the package arrived this past...
We come across this review today, for any reason, for unsatisfied customer, we feel very sorry about that.
Like such polymer clay handicraft, we can't promise 100% safe during the delivery process, as you know, rude handling during the international delivery sometimes may cause damage, even we pack it very carefully before sending out, it's out of our control.
When damage case happen, we will require our customer to send digital photos as proofs, if damage seriously, we will remade a new one to replace without any extra cost, but if the damage is very small crack, for example, small crack at the bottom of the skirts, or the car accessary loose from the base, we will ask our customer to glue it back themself, as it is very easy to do, and will not affect the cake toppers.
For the place of production, we write very clearly at out website, we located in HongKong, and we ships from HongKong, NO JAPAN, NO UK, maybe you make a mistakes.
Anyway, sorry for such unsatisfied experience. We search your info, and guess you are the customer of our order 1558, if there are any future oppotunity, you want birthday cake toppers, or anniversary cake toppers, we will provide you better service then!
-- www.wowminime.com
Leo