To be fair I did not have to speak to customer service or ask for a refund because I loved everything I got. I took that into consideration while ordering that I didn't want to bother with returns, and I was careful about what I ordered. Everything fit great and was great quality. I rarely find lined dresses. These feel so nice while wearing. I'm not usually "modest" but it is nice to find a maxi dress that isn't see through and I can wear a bra with. They post the length of the dresses and the size the models are wearing, which is helpful to get the right size. The sizing chart seemed on the bigger side, I did not follow it. The shipping was free because I spent over $100. It shipped quickly through Fedex.