Brittany W.’s Reviews of eFamilyMart & more

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“I would give them negative stars if I could”

1/20/14

I would give them negative stars if I could. I ordered the smart phone lens kit for my husband for christmas through LivingSocial and have YET to get them, let alone even a tracking number! I have used the company's contact form at least 10 times, every time the response is 'don't worry the product is in the mail and you will receive it'. Of course if that were true then they would be able to send me the tracking information. Absolutely do not give this business your money! I'm surprised LivingSocial doesn't look check the deals they post, but STAY AWAY!

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John b. – eFamilyMart Rep Over a year old

Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.

We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.

Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.

Thank You,
John B