Brooke B.

Worst company customer service. I don't know how this company was able to take over another company, especially one that actually knows how to provide customer service and a very streamlined operation. Calling their customer service line is a joke, as you get passed around with no resolution. Cannot get medical records. Office personnel cannot help with anything as they just tell you to call their 800 number and the circle of frustration continues. When I went for treatments I was never given an estimated out of pocket before treatment was given. Office personnel asked for my regular office co-payment without ever saying that the actual amount owed will be determined AFTER the service is performed. That should have been red flag number one. They apparently only do "paperless billing" which by their definition means you get no bill, rather an email months later stating you have an unpaid balance (email doesn't even do you the courtesy of stating amount) and the card you provided will be charged. So not only do you NOT know how much you are estimated to owe for the procedures, but you are notified months later that you owe money and they are charging you….but don't state how much you're being charged! I called in to get an itemized bill statement that shows all of my payments, and that I have a zero balance on my account only to be hung up after 40 minutes of waiting to get it. I will be going somewhere else in the future, as even the treatments I received did not help. So a waste of my money. This company is a JOKE. Go somewhere else.