I ordered a 24x36 print which was expensive. Upon receiving it, the picture quality was poor and very grainy. When I contacted customer service, they offered a refund but the return shipping would be at my expense. I have already spent a large amount of money for a bad print and it will cost me more to prove it by shipping it back on my dime. Poor job treating long time customers.
Brooke, I have forwarded this to our lead customer service agent.