My flight was delayed. I was unable to pick the car up until the second day into the rental, due to my flight being delayed. When my plane landed at my destination on the first day of the reservation, the car rental facility was closed, which caused me to not be able to pick the car up until the second day. I contacted customer service in regards to being credited for the day we DID NOT have the car and I was refused my request. This is terrible customer service. I was penalized for a situation that was out of my control and in not so many words told, "too bad, deal with it". In the future I will take my business elsewhere.