According to their website they will respond to an email withing 1 to 2 days. It has been weeks and 3 emails and I have yet to receive a response. I ordered a Belkin wireless charger, but the plug they sent with the charger I can use in England not the United States where I reside. I have asked if I should return the plug, or whole item or if they will send me the correct plug but I get no response. WARNING: Do not order from this company they are not responsive when an issue arises!