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We wanted to look at canceling a hotel in Paris as our son could not travel with us.
Before we could find out what the cancellation fee was Booking.com sold our "cancelled" reservation. Instead of having an extra hotel room we ended up with no
Room and the $1037 full price forfeit versus just enjoying the hotel at the agreed on price.
Booking.com has enough market power they can do things like this with impunity.
Be very careful using Booking.com Book directly with a hotel if at all possible.
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Hello,
I am sorry to hear about this. I would be more than happy to contact the hotel for you again to see if they will make an exception by waiving the cancellation fee they have charged. Can you please post your booking number or email it to customer.web@booking.com?
Regards, Andrea
Booking.com Customer Service Team