Bryan S.

I've heard wonders about KEH Camera from many sources, mostly from youtube.
But since I live in Asia (Singapore) I knew that shipping cost would be the only thing stopping me from ordering from your site.

One day I saw that you guys had two essential items that I needed to finish my current set-up, and I decided to order.
When the order finally arrived I was ecstatic at first, but slowly it turned to disappointment and later frustration.
First of all, the item wasn't as shown on the listing. I don't think you guys warn that it was just a stock photo placeholder. (small issue as long as the item still worked but didn't)
Second, despite the quality labeled Excellent, it was As it is at best, my item was damaged. (Leica Adapter that was chipped, not being able to read frame lines)
And last of all, the item was stuck to my lens, which I had to get professionally removed at great financial cost.

But I was pleased with the other item, which was how I initially thought it'll be.
If the entire order went smoothly I would have ordered again. But now I'm not so sure.

So far the customer service people have been somewhat helpful over email, but they do feel like pre-programmed responses and not actual people behind the keyboard, which feels quite frustrating.

To finish off this review, I love what you guys do and I wish my experience would have been better,
I hope my next purchase would be a much better experience.