Bryan S.

Great site, excellent products and shipping, good prices and selection. I deal with them regularly. I'd recommend NCIX to anyone. You won't go wrong

Great site, seems to be first with news stories most of the time. One complaint is their poor coverage of Canadian news.

I placed an order, but it never showed as paid and it was still pending days after I purchased it. Several trouble tickets later and it was clear that Hobby King had NO intentions replying to me. As a result, I lodged a dispute with PayPal. Hobby King's response? Resolve the dispute? Contact me? No, they cancelled the order immediately! After several attempts and after finally contacting customer support on the live chat (I was hung up on once) Hobby King refused to resolve this unless I closed the dispute. DOING THIS WOULD HAVE GIVEN ME NO RECOURSE IF THEY DID NOT SHIP as a closed dispute cannot be reopened. I was repeatedly told that PayPal would have to resolve this. They refused to deal with this through PayPal, a step that would have protected me. Again and again I was told that I had to close the dispute before we could proceed. Looks like I'll have no choice but to escalate this.
I've never seen such poor service in many, many years of dealing with online companies. Other posts refer to Hobby King as a fraudulent company. I cannot help but agree.
And as for you, Dan C. From Hobby King, don't even bother giving me the line about how 'sorry' you are and how you're opening up a US call center... yada yada yada...
Tell me how this will be resolved NOW. You can feed me all the bull you want about how things are GOING TO improve, but if you don't follow through and fix all of the CURRENT problems it's all just a bunch of generic crap without having to back any of it up with action.
Notice how we all want ACTION in RESOLVING Hobby King's fraudulent actions on behalf of us, their customers.
Well, in this case I'm a former customer. I will NEVER be dealing with you again, nor will anyone who I speak to from this moment forward.