It was a not so good experience in the beginning. The first agent who's working our papers made us wait for like almost 4 months since we submit our files and haven't received any updates from her until i got a call from another agent we found out she's no longer working in the company, plus the documents we sent to her i guess she misplaced it. TBH, it made me think they're scammers.
But the new agent who's working our account now proved that they're not scammers. He has been very kind, approachable, super friendly and responsible. Every day he emailed me, calls me and he didn't stop until he was sure that everything was okay and that our petition were sent to USCIS for initial filing. So yeah, so far so good thanks to all staff specially Mr Seej as well as the company. God bless everyone
Thank you Mariel for sharing your experience. We're so pleased that Seej and the team transformed our initial challenges into a highly positive journey for you. Yes, we are focused on being super friendly, approachable, kind, responsible and authentically dedicated to the best customer experience possible, so we are so happy to hear of your positive outcome! Best wishes for a successful petition process!