Marquieta M.

I AM a licensed cosmetologist and have been using StyleSeat for approximately six years before they changed. It seems as though after the pandemic, they started charging clients astronomical fees, that the stylist were unaware of. They charge customers a booking fee & automatic 20% tip. They will put the stylist account on automatic payments, so that it charges the clients automatically after the service even though the stylist does not prefer payment through their platfom.It got to the point where I would zero the balance out for my clients to pay directly through me and they still charge the card!
They would not allow client's to cancel and told them to contact the stylist to cancel. However, when they came into the salon, the stylist cannot cancel either because it will say the service had already started.

They do not have a direct customer service phone number only email. I would imagine the phone lines would be ringing all day from their unethical business practices.

When they finally answer the email they apologize to the client and make it seem as though the stylist is the one controlling the narrative, told them to contact the stylist to cancel. However, when they came into the salon, the stylist could not cancel either because it will say the service had already started.

They put both the stylist and the customers through a world wind of $#*! and ultimately makes the stylist look bad when in fact it's the platform
Throwing rocks and hiding their hands!

They then had the audacity to start asking me to pay $50 up front to take on a client that wanted to book with me! Of course I'm not going to pay you $50 to take the client. And they have become so obnoxiously aggressive. It's terrible.

I started googling and looking at other Youtubers and TikTokers taco bout this platform. It is terrible. Definitely do not recommend!