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I am the marketing coordinator at a general surgery practice and we used Zocdoc for a short period of time. It was a huge waste of $700 on it. Even if patients do not cancel their appointments, the office still got charged $70 per appointment made. This is outrageous considering it should be helping physicians and surgeons be successful in their practice. If a patient doesn't come in, they don't care and don't take responsibility and charge your practice regardless. They should set up a better system where we can verify the patient did or did not come to the scheduled visit so they can at least return a portion of the $70 back. They were unwilling to help us or understand our issue. It's completely ridiculous and not worth it. It is only built to help patients but not for the doctors who are trying to serve them.
Andrea M.'s review of Zocdoc earned 4 Very Helpful votes
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Hi Andrea! We are sorry to hear that Zocdoc did not work for your practice. We have a dedicated service team that you can call at 866-962-3621 and we can look for ways to ensure your account is set up for success. Please know, that Zocdoc is a marketing service, and the cost per booking includes an expected level of cancellations or no-shows. Zocdoc is not a referral service, and we are not able to adjust or remove booking fees based on the success of the booking. As a marketing company, we can help you set up your account so that you can set an amount per month you would be comfortable paying for marketing regardless of appointment outcome. We look forward to speaking with you soon!