Cami B.

This company is successful with marketing but the customer service is poor. The clothes are not the greatest quality although I have found a few cute pieces. However, if you must return anything it will cost you. There is no way to call and get a hold of a Representative if there is an issue and if you email they never know the answers to any questions and send you in an endless circle. I just recently ordered something on January 31 and it is now February 14 and it has not arrived and there is no update on the status of the package! I emailed 3 times in the past few days and they don't know where the package is.

I purchased a few items from DH Gate but it was not always pleasant. They need to vet their sellers more closely! They don't have all quality products and when you exercise your rights to dispute the issues it is a struggle and the seller tends to get more of the benefits. They are not transparent in telling you exactly how they will be resolving your issue during the negotiation phase. However, I am happy that they have a dispute process and we arrived at a amicable agreement.