I'd like to do business with local retailers but the convenience, shipping, and extensive merchandise makes Amazon a very convenient option. Never had a problem that was not immediately resolved.
We bought 2 massages and was instructed to call the owner. Very hard to reach. When we finally talked to her, I was not convinced that she would provide the massages. Scheduled us 1 month in advance with the promise to email confirmation. Never got it, nor a phone call. Still working to get my massages. (and I have additional stress to be addressed!)