Justfab is a great site. I don't know what these other reviews are talking about but I have been nothing but satisfied. The customer service is good (they might try to haggle you). The shoes are cute and are of the quality that I love. The packages come in a week and that 4-7 day shipping is FREE. SO you can listen to the other people if you want but I love Justfab. By the way, the reason why they got charged is because they didn't skip the month option that will prevent you from being charged in the first five days of each month.