Careasa G.

I had the worst experience with this company. Found that their practices are unethical and disappointing. I have a unique business that requires someone understanding our niche. I found that Herolocity would follow any and everybody (even people who are not in sync with our business base and goals) in order to get a following on Instagram. They were able to design our website; however, we found that the website didn't provide the number of clients or conversions as promised through this company. After many complaints and concerns regarding account with them, I was turned over to a "Claims Department" that doesn't exists; has yet to respond to my phone calls or emails. I was promised they would increase my business by 50% with their marketing efforts or I would receive a FULL REFUND. My business DID NOT increase by 50% and when I requested my refund - all of a sudden they are ghost. No one wants to talk to me. No one can give me any explanation. No one is willing to provide me with my refund and it has been well over 6 months - no response. Every time I call, I get the response that non one can talk to me because my account is being handled by the "Claims Department". I was told this department only makes contact via e-mail and I have yet to receive anything. No direct number to this department. No contact person. No email correspondence... NOTHING! My suggestion is that you find a reputable local company to work with and NOT do business with this company at all. They do not stand behind their claims of their money-back guarantee and they will not acknowledge or bear any responsibility for their inability to service my account as promised. I have copies of all documents, contracts and recorded all phone calls for anyone who would like to gain further proof that this company is not legit. BE AWARE! You can get better marketing from a local vendor who is wiling to do the work. Herolocity simply uses website templates to build your website. They also follow any and everybody in order to build your Instagram followers (which may not be cohesive to your business branding) and they make it hard to contact anyone regarding any issues or discrepancies you may have regarding their work. NOT WORTH THE MONEY! For $1,000 per month - you can get better service from a college student who will actually do the work to understand your business and make sure all actions taken via social media, website and marketing is in sync with your business and its brand.