The LA store allowed someone to charge over $2000. 00 on my husbands charge card and we do not even live in CA! How can a sale person not question over 10 purchases in the store by the same person in less than one weeks time. What happen to checking ID completely awful. I would always question someone who seems to buy over $2000. 00 worth of clothing in a week, no body does that unless it was someone that works there. Shame on Farfetch! Do not spend you money at a place that will allow people to get ripped off.
Dear Carin,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear of this occurrence.
We take your satisfaction very seriously, and we would like to look into this matter. To do so, we will need your order and contact information. We will follow up with a private message to obtain these details.
Alternately, you may contact us directly on 1 (213) 550-3798 (US Customer Care) or 44 (0) 20 3510 0670 (UK Customer Care). We are reachable 7 days a week.
Once again, we would like to apologize for any inconvenience caused by this experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch