Carla C.

I ordered from Nordstroms, and upon receiving the purse in a plastic bag within the box, Nordstrom indicated that dust bags are no longer provided. I decided to ask Tory Burch being a repeat customer through their website. This was the first time I ordered through a "partner". According to "Al" of Tory Burch online chat, they are unwilling to confirm or deny if Tory Burch still provides dust ruffle bags. When asked if I can purchase the dust bag as this is Christmas gift, I was told the system won't allow that and there is nothing he could do to help me. Do not purchase Tory from any partner store (Nordstroms) as Tory Burch will NOT stand behind their brand or partnership and is unwilling to assist, validate their partner stores statement, assist a repeat customer, and I'm still waiting on an email response… When gifting, packaging is part of the experience and I am beyond disappointed being a repeat customer for MANY YEARS.