Carla H.

I kept WEN cleansing conditioner for several years. I would only use every now and then when I needed a deep conditioning. However, I read the directions for use on the most recent bottle I purchased from QVC. It directs you to concentrate on the scalp, rinse, and add more and work on the rest of the hair. After following these steps, and used for 2 washes, I noticed, in the shower, my hair falling out terribly.
Why is this product still allowed on the market? Why does QVC continue to promote this product?