Last year, we had booked a vacation with them which was SUPPOSED to be at Villa del Palmar. They changed it at the last minute to Krystal Cancun, which was horrible. They called me and offered me the original vacation if I would take my reviews down. We agreed, and when we went to book this year, they said no, not for that resort. They booked us at the Oasis, which we have stayed at before, but when we went to check in, it was the downgraded Oasis (there are several Oasis). We have decided that we will no longer book with this company, as they cannot keep there word. I will repost the other reviews again so you know what you are getting into.