They offer specials that get you making projects that sometime take hours ad when you get to payment/promo code... well you ind "this does not apply to your order". The free soft cover 5x10 just offered 11/******* is not valid if you have been a long term customer and purchased a $10 book special in the past. To get a free book you must give back the $10 for life offer you paid for. BAIT AND SWITCH! Photographer who teaches and is verbal at my classes... my students will be directed elsewhere.