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ABSOLUTE SCAM AVOID AT ALL COSTS. THIS SOFTWARE WILL NOT UNLOCK YOUR PHONE AND GIVE ACCESS TO YOUR FILES. It simply does a factory reset of your phone which you can do within the phone anyway. THEY ARE REFUSING TO GIVE A REFUND. I am seeking legal advice.
My complaint to the company here:
"I purchased a licence for Dr Fone screen unlock on 10th August. I purchased it because I have a Samsung S10 which I have forgotten the lock screen pin code/pattern. I have a lot of photos on the internal storage which I need to retrieve.
Your Dr Fone screen unlock webpage at:LINK GIVEN BUT NOT ALLOWED ON TRUST PILOT, is written in a way that insinuates your software will allow me to regain access to my phone and files.
Before purchasing the licence for the screen unlock program, there is absolutely no text informing you that there will be data loss once the phone has been unlocked. It is only once the licence is purchased that this text is displayed as a warning. Very very misleading, why not say before licence purchased?
Your screen unlock service is offering nothing more than a standard boot reset which can be performed for free within the phone itself. The whole idea of purchasing your service is so that I can regain access to the files on the locked phone.
I think you need to make it very clear on your website that data loss will occur if your customers try and remove the screen lock using your software BEFORE they purchase a licence key.
Please can I have a refund. I haven't even used the software as I don't want my phone to be erased."
THE COMPANY IS OUTRIGHT REFUSING A REFUND. I AM SEEKING LEGAL ADVICE AND CONTACTING PAYPAL ABOUT THIS SCAM PURCHASE
AND WILL BE SEEKING A CHARGE BACK OF THE PURCHASED COST
TO TOP IT OFF. YOU CAN NEVER GET THROUGH ON THE PHONE TO THEIR SCAM CENTRE. ALWAYS BUSY!
Tip for consumers:
Absolute scam company do not use
Products used:
Dr fone - screen unlocker
Carl H.'s review of dr.fone earned 2 Very Helpful votes
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Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
Hello Carl, I am very sorry to hear about your experience with the unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible.
Kindly note that our program can unlock some Samsung or LG screen locks without data loss but not all. Here is the supported device list:
https://drfone.wondershare.com/reference/android-lock-screen-removal.html
Though we added this list on our website, it seems you did not notice it before purchase. I can understand you may feel disappointed as your phone model was not included. We are sorry about this situation too. However, I am afraid we can only suggest you try 100% Remove Lock now( Data will be erased). If this feature also does not unlock your phone. Please get back to us at customer_service@wondershare.com, our support team will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.