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App is great but when you need customer service they are the worst. The agents on chat don't know anything and always refer you to call customer service instead. The bank hides the option to speak to a representative in their phone menu, customer service agents are rude can't confirm anything, even after being verified. The supervisors have no authority whatsoever to help you with anything that's an error their end. They then advise that they will have a manager call you in 24 hours bt never do
Tip for consumers:
Making it easier to speak to a representative on the phone
Products used:
Banking
Carlos B.'s review of 1stCB (First Convenience Bank) earned a Very Helpful vote
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This is the worst bank, do not get an account here! For sure don't waste your time you will be...
