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I find their stuff overpriced and not as nice quality as it use to be. I will likely reserve my bra shopping for La Senza when I am in Canada next.
It shipped a lot earlier than I expected.
Clothing was accurately described on their website as to what I received (colour, material, and sizing were all accurate). The products I received are probably the nicest quality in its price point ($5-10 a piece). I just placed my second order and I am very excited!
Tip for consumers:
Make sure you zoom in to the article that you plan to purchase. It is easy to tell the material quality just from the pictures (I don't think they go over the top on their editing like other sites).
The items received took a long time to ship to me in the USA. When they did come, they were actually very cute and decent quality for its price point. However, the sizes were totally misrepresented on the website. Sizing charts stated 33 inch waists and 42.5 inch hips for 2XL articles. However, the products had a hip of approximately 26 inches!
When I contacted Trendsgal about my products received (including pictures with rulers, like they requested), they did not offer a refund, stating my articles are not covered under warranty. I am a frequent online shopper, and this is literally the first time I have EVER had to contact my credit card company to dispute with a merchant.
I would never recommend buying from them unless you like the essence of surprise with sizing.
Tip for consumers:
Based on the products I received, I would not recommend shopping with this merchant unless you are under a size US 4.
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Empty.
Horrible online experience! Why ask for my size & type of bra if everything you click on changes...
I went to Victoria secret today it was my first time there and the employees wore so mean and did...
Dear Carly V.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please check our warranty and return policy http://www.trendsgal.com/warranty-and-return/
"Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories."
Please rest assured that we will contact you to offer more details.
Thank you very much for your cooperation.
Kind regards
Trendsgal Customer Service